Serving Seattle for over 134 years
IT'S EASY TO CREATE AN ACCOUNT:
FAQs
1. Will I receive a new card for VSP?
No, you will not receive a new card for VSP. When making an appointment with a VSP doctor, PPO members can use their Seattle Area Plumbing & Pipefitting Industry Health Plan medical card number OR last four digits of their SSN number. Kaiser participants will use the last four digits of their SSN number. This will be the last four digits of the Participant’s SSN number – even for dependents.
2. How do I find a VSP doctor?
First time user creates an account on vsp.com. Once logged in, you can find a doctor, view your benefits and eligibility for yourself and dependents. In addition, you can contact VSP’s Customer Service department at (800) 877-7195.
3. I work out of state sometimes. Can I still access care outside of Washington?
The in-network coverage is applicable with any VSP doctor (regardless of location). The participant will need to let the doctor know they have VSP coverage.
4. If I purchased frames last year, would I be able to get a new pair under VSP?
Yes, services and frame/lenses frequency and terms will begin in January 2022 under VSP, and then be subject to terms outlined in the October 2021 Summary of Material Modifications (SMM) mailed to your home address. If you need another copy, please call Trust Office at (206) 352-9728, option 1.
5. Previously prescription sunglasses or special tints were excluded from the vision benefit. Are they allowed under VSP?
Yes, see details on SMM – VSP offers discounts on prescription sunglasses, including lens enhancements. See further details on VSP.com.
6. Who do I call if I have questions on vision claims?
For claims processed prior to January 1, 2022, call the Trust Office at (206) 352-9728, option 1. For claims after January 1, 2022, please call VSP at (800) 877-7195 or visit vsp.com and set up an account to view your claims online. You can also view your benefits, eligibility and find a VSP doctor.
7. Is coverage available if I see a non-VSP provider?
Get the most out of your benefits and greater savings with a VSP network doctor. However, if you choose to use a non-VSP provider, the Plan will provide a limited benefit. See the October 2021 Summary of Material Modifications (SMM) for details. You will need to submit a copy of the itemized receipt to VSP for reimbursement, which can be done on vsp.com when you log in. Contact VSP if any questions.
8. What about safety glasses?
VSP has a great selection of safety glasses through the ProTec coverage. This benefit is available for participants only. Login into your account on VSP.com, to view the ProTec frame catalog. VSP has a great selection of safety glasses through the ProTec coverage. This benefit is available for participants only. Login into your account on VSP.com, to view the ProTec frame catalog.
